Technical Writing Manager

<meta><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:4pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">Technical Writing Manager</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="white-space:pre-wrap;">We are seeking a strategic and experienced Technical Writing Manager with a strong background in software documentation and technical marketing to lead our documentation team. In this role, you will drive the vision, strategy, and execution of high-quality documentation that clearly and effectively communicates complex technical concepts. You will play a critical role in shaping the customer experience, scaling content operations, and ensuring our documentation supports both user success and business objectives. As a people leader, you will manage and mentor a team of technical writers, fostering a culture of excellence, collaboration, and continuous improvement while partnering cross-functionally with product, engineering, and legal stakeholders.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:4pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Key Responsibilities</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Define and execute a documentation strategy aligned with business objectives and customer experience goals.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Establish and enforce best practices for documentation processes, style standards, and content governance.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Lead innovation in documentation delivery, including interactive help systems, self-service portals, and API documentation.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Oversee the creation, review, and maintenance of technical documentation such as user guides, API docs, release notes, and compliance materials.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Ensure consistency, accuracy, and clarity across all documentation for legal technology products.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Partner with product managers, engineering teams, and legal stakeholders to drive high-quality, accurate documentation.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Ensure content effectively serves diverse audiences, including legal professionals, IT administrators, and developers.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Define and optimize documentation workflows to align with agile development processes and improve team efficiency.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Promote a user-centered documentation approach by incorporating feedback from customers, support teams, and internal stakeholders.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Oversee localization and accessibility initiatives to ensure inclusive and global-ready documentation.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Establish metrics and analyze documentation performance using user data and feedback to drive continuous improvement.</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:4pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">Requirements </strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Bachelor’s degree in Technical Communication, Computer Science, Information Systems, English, or a related field, or equivalent practical experience.</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">8+ years of experience in technical writing, software documentation, or a related field, with at least 2–3 years in a leadership or management role.</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Proven experience managing and mentoring technical writers, including performance management and career development.</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Strong understanding of documentation best practices, content strategy, and structured authoring.</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Experience developing and maintaining style guides, content standards, and governance processes.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Familiarity with Agile/Scrum methodologies and experience working within cross-functional product teams.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Experience with Jira, Confluence, and SharePoint.</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Knowledge of API documentation standards (e.g., OpenAPI/Swagger) and developer-focused content is a strong plus.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Basic technical proficiency with SQL, scripting, and software development concepts.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Experience with automation tools and documentation-as-code approaches.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:start;"><span style="white-space:pre-wrap;">Strong planning and prioritization skills for a team of writers.</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Strong analytical and problem-solving skills with attention to detail and content quality.</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Excellent written and verbal communication skills, with the ability to translate complex concepts into clear, user-friendly content.</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Ability to manage multiple priorities in a fast-paced, collaborative environment.</span></li><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="color:rgb(0,0,0);white-space:pre-wrap;">Proactive, self-driven, and capable of driving initiatives with minimal supervision.</span></li><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#000000;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:left;"><span style="white-space:pre-wrap;">Experience working within Agile teams or formal training in Scrum or Agile methodologies is considered a strong asset.</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="white-space:pre-wrap;">The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned.</span><span style="color:rgb(0,0,0);background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="white-space:pre-wrap;">At this time, we are only able to consider candidates who are Canadian or U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position.</span><span style="color:windowtext;background-color:rgb(255,255,255);font-size:11pt;white-space:pre-wrap;"> </span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="white-space:pre-wrap;">Why Journal Technologies?</strong></b><b><strong style="font-size:11pt;white-space:pre-wrap;"> </strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:left;"=""><span style="white-space:pre-wrap;">Visit </span><a href="http://www.journaltech.com/careers" target="_blank" class="css-173makr-linkStyle" style="color:rgb(30,74,169);cursor:pointer;"><span style="white-space:pre-wrap;">www.journaltech.com/careers</span></a><span style="white-space:pre-wrap;"> for more information, but highlights include: </span><span style="font-size:11pt;white-space:pre-wrap;"> </span></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Competitive compensation</span><span style="font-size:11pt;white-space:pre-wrap;"> </span><span style="white-space:pre-wrap;">* The salary range posted for this position reflects a good-faith estimate of the base salary we reasonably expect to offer a successful candidate upon hire. Final compensation will be based on job-related factors, including qualifications, experience, geographic location, and internal compensation considerations.</span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Quality medical, dental and vision coverage.</span><span style="font-size:11pt;white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Competitive paid time off as well as paid holiday time.</span><span style="font-size:11pt;white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">401(k) retirement (US) and GRRSP (CDN) programs.</span><span style="font-size:11pt;white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Annual professional development funds - $1,500 USD annual per employee.</span><span style="font-size:11pt;white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Book subscriptions with an extensive library in each office for personal and professional growth.</span><span style="font-size:11pt;white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Flexible working hours which you can coordinate with your supervisor.</span><span style="font-size:11pt;white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Ability for employees to work from a remote location (e.g., home) or office.</span><span style="font-size:11pt;white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees.</span><span style="font-size:11pt;white-space:pre-wrap;"> </span></li><li style="font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="white-space:pre-wrap;">Travel opportunities between Journal Technology offices and with clients.</span><span style="font-size:11pt;white-space:pre-wrap;"> </span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="white-space:pre-wrap;">We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people.</span><span style="font-size:11pt;white-space:pre-wrap;"> </span></p>