Technical Support Engineer

Audacy, Inc. is a leading audio content and entertainment company that connects with people through trusted local news, sports, and music. They are seeking a Technical Support Engineer to support customers with the installation, maintenance, and daily product support of proprietary software and services, while interfacing with Engineering, Product, and Sales teams. Responsibilities General helpdesk support and knowledge base management. We use Zendesk primarily working through Work directly with clients to install and configure Streaming and On Demand software. Position will have a podcasting focus initially Provide technical guidance and information to users Become an expert with our ad server, streaming servers, podcasting platform and all related services such as web players, and API integrations with 3 rd parties Provide basic software support and troubleshooting for clients, partners and internal departments by resolving or recommending solutions to their issues Use remote access protocols to maintain our proprietary streaming software located within client networks and assist the customer in identifying networking, software, or hardware related issues Create and maintain documentation for internal and external needs Work with web-related technologies, basic JavaScripting, API troubleshooting and more Assist as needed in special projects ranging from data entry to building custom tools or reports Effectively communicate product bugs and issues to management and established groups Rotate through a weekly on-call shift with the rest of the team General working hours are 8-5 Skills Associates degree in a Computer Science/Information Technology related field or equivalent experience Exceptional computer skills primarily with Windows Operating Systems, networking, and hardware Excellent verbal and written communications skills are required Effectively communicate to a technical or non-technical audience Basic understanding of web technologies and techniques (JavaScript, HTML) A solid grasp of the Microsoft Office Suite, Google Docs and Jira Strong attention to detail while being self-directed Able to balance competing tasks in a rapidly changing environment Enthusiasm for new technology and strong team spirit. We collaborate constantly Willingness to ask questions and adopt a learning mindset Ability to troubleshoot and resolve technical issues is a MUST Experience with AI tooling Experience pulling data from SQL databases Experience in the radio broadcast, advertising or streaming industry is a plus Knowledge of streaming media protocols HTTP Live Streaming (HLS), and Icecast Experience with audio engineering is a plus Benefits A health care coordinator Medical Dental Vision Mental health Telemedicine Flexible spending accounts Health savings account Disability Life insurance Critical illness Hospital indemnity Accident insurance Paid time off (sick, flex-time away/vacation days, personal, parental, volunteer) 401(k) retirement plan Legal assistance Life assistance program Identity theft protection Discounted home and auto insurance Pet insurance Company Overview Audacy is a leading audio content and entertainment company. It was founded in 1968, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is https//audacyinc.com/. Apply To This Job