Senior Medicare Telesales Implementation Manager

Job Description:

• Play an instrumental role in helping to strengthen our Medicare Telesales organization
• Coordinate and implement all initiatives through end-to-end program oversight across Internal and Vendor Telesales operations
• Coordinate cross functionally to ensure processes are implemented to achieve key performance expectations
• Present and consult with mid and senior management on business trends to develop new and enhanced processes
• Track all business activities pertaining to the Internal and Vendor Telesales program for further optimization
• Analyze progress of initiatives to implementation
• Coordinate routine review of business processes and suggest new strategies based on risk and opportunities
• Ensure all processes for Internal and Vendor Telesales are appropriately documented and up to date for reference across Telesales
• Maintain appropriate documentation of all initiatives
• Responsible for managing multiple projects including the development, implementation, and closure for assigned projects
• Cascade all related meetings across functions, prepare project status reports, presentations and meeting minutes, where applicable
• Set and maintain expectations with key stakeholders with respect to ownership, progress, etc.
• Demonstrate clear understanding of legal and privacy requirements for Medicare Telesales business

Requirements:

• 7+ years of related work experience
• 2+ years of Medicare experience
• 4+ years of call center operations experience
• Adept at execution and delivery (planning, delivering, and supporting)
• Adept at problem solving, attention to detail and decision making skills
• Adept at collaboration and teamwork
• Strong written and verbal skills
• Ability to present information to small and, at times, large audiences
• Ability to simultaneously manage multiple partners, tasks and deadlines
• Ability to multi-task, complete tasks without direct supervision, and function in a dynamic, fast-paced environment
• Experience establishing and maintaining relationships with individuals at all levels of the organization
• Healthcare experience

Benefits:

• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources, based on eligibility