Risk, Payment & Fraud Operations Manager

<p><strong>Location:</strong> Remote from Europe<br><strong>Reporting to: </strong><span>Head of Risk Payments & Fraud</span></p><h5><strong>Your mission</strong></h5><ul><li><p>You are a leader who clears roadblocks. You will mentor and enable shift leaders, sharpening their prioritization, decision-making, and overall team effectiveness.</p></li><li><p>Spot bottlenecks from a mile away. Build, refine, and maintain structured workflows that eliminate friction and help the department scale effortlessly into new markets.</p></li><li><p>Drive the day-to-day execution across Payments (Withdrawals, Fraud, KYC), ensuring consistent, timely processing that knocks our SLAs out of the park.</p></li><li><p>Act as the ultimate coordination point between Payments and cross-functional teams (CS, VIP, Product, Finance). You ensure everyone is aligned, communicating clearly, and moving in the same direction.</p></li><li><p>Lead operational meetings, reviews, and reporting to ensure complete visibility, clear accountability, and actionable follow-ups across the board.</p></li><li><p>Champion automation. Monitor operational KPIs to proactively tackle risks and define the operational requirements needed to roll out new payment methods and product initiatives.</p></li></ul><h5><strong>What You Bring</strong></h5><ul><li><p>Proven experience in Payments, Fraud, Risk, or Operations within iGaming with a minimum 2+ years in a leadership role.</p></li><li><p>A proven track record of bringing structure to chaos, improving workflows, and actively developing your team's skills.</p></li><li><p>Deep understanding of KYC protocols, risk controls, and standard operational tools (e.g., Jira, Confluence, payment platforms).</p></li><li><p>You don't just look at data; you use it to spot inefficiencies, close operational gaps, and drive smart decisions.</p></li><li><p>You speak the language of Product, Finance, and Customer Support, effortlessly coordinating across departments.</p></li><li><p>You thrive in high-growth environments, take immense pride in your work, and have the ability to drive initiatives completely independently.</p></li></ul><h5><strong>What's in it for you?</strong></h5><ul><li><p>The chance to make a tangible impact in a <strong>rapidly growing, global company</strong>.</p></li><li><p>A culture that rewards <strong>ambition, innovation, and collaboration</strong>.</p></li><li><p>28 days of paid time off and public holidays of your country of residency.</p></li><li><p>Comprehensive benefits package for Malta-based employees, including:</p><ul><li><p>Private health insurance, wellness allowance, and communication allowance.</p></li><li><p>Healthy lunch on Wednesdays, Social Fridays, and Summer & Christmas events.</p></li><li><p>Employee discounts in restaurants and businesses.</p></li><li><p>Extended second-parent leave policy.</p></li><li><p>Private parking space.</p></li></ul></li></ul>