[Remote] Travel and Expense Operations Lead

Note: The job is a remote job and is open to candidates in USA. Zillow is a leading real estate platform in the U.S., and they are seeking a Travel and Expense Operations Lead to manage day-to-day operations within their Procurement & Financial Services organization. This role involves overseeing corporate card, expense operations, and executive aviation support while ensuring compliance and operational stability.

Responsibilities

• Day-to-day maintenance and support of the Zillow Group corporate card and expense program, monitoring employee inquiries, providing employees assistance with travel, expense and corporate card challenges, and identifying opportunities for program enhancements
• Guide employee behavior to existing travel, expense, and corporate card policies with consistency and rigor
• Partner with T&E Program Managers to ensure operational continuity and risk mitigation. Program Managers own strategy, systems, and roadmap; this role owns day-to-day execution, monitoring, and operational governance
• Maintain audit-ready documentation, reporting accuracy, and timely issue resolution
• Escalate compliance risks proactively and with clear supporting facts and context
• Monitor control adherence, identify gaps, and drive corrective actions to reduce compliance risk
• Track KPIs and operational metrics to ensure stable, repeatable performance
• Provide day-to-day tactical oversight of the BPO team (3 people) to ensure consistent execution. Own SLA tracking, reporting, and performance follow-up. Escalate performance gaps and drive corrective actions
• Serve as first escalation point when BPO team needs assistance with communications or interactions with employees
• Collaborate with Travel, Expense and Card Program Managers to ensure contracted SLAs, controls, and workflow are completed
• Hold partners accountable to defined roles, responsibilities, and handoffs
• Partner with Travel, Expense and Card program managers to identify and implement opportunities for process automation and implement structured process improvements
• Own management of day-to-day operational executive aviation services
• Serve as a reliable operational point of contact for senior executives and executive assistants. Coordinate scheduling logistics, vendor execution, and issue resolution with discretion and professionalism
• Manage the relationship with executive aviation vendors
• Review, validate, and process invoices for executive aviation and related executive expenses
• Ensure compliance with internal policies and reporting requirements. As needed, coordinate with Legal and Tax to provide clarity around individual
• Own monthly, quarterly, and annual reporting for executive aviation and executive perks
• Maintain documentation and controls to support audit and compliance standards

Skills

• 2+ years of experience in Travel, Expense, Corporate Card, or Financial Operations
• Experience in finance operations, shared services, T&E, corporate card, AP/expense operations, or a control-focused operations environment
• Strong control orientation and comfort enforcing policy consistently and fairly
• Proven ability to drive accountability across partners
• Strength in operational governance: SLAs, workflows, documentation, and escalation management
• Clear written and verbal communication grounded in facts, context, and 'the why'
• Strong attention to detail and comfort with recurring cycles and operational rigor
• Experience governing BPO/outsourced operations (SLA management, quality controls, performance routines)
• Experience building or maintaining SOPs, control documentation, and audit artifacts
• Experience with corporate card and expense platforms and reporting tools (Workday Expense, CTM (Corporate Travel Management), ServiceNow, JP Morgan Chase PaymentNet, Ramp experience a plus)

Benefits

• Equity awards based on factors such as experience, performance and location

Company Overview

Company H1B Sponsorship