[Remote] Customer Support Specialist - Remote from USA (Select States)

Note The job is a remote job and is open to candidates in USA. Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide. As a Customer Support Specialist, you’ll work closely with customers to identify, investigate, escalate and advise them on their questions and concerns, directly impacting their ability to run their teams efficiently. Responsibilities You’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns Day to day, your interactions with our customers directly impact their ability to run their teams efficiently Skills Experience in a SaaS B2B customer support role is a plus Excellent written and verbal communication skills Technical aptitude Exhibit strong curiosity (to investigate issues) and empathy (to build positive customer experiences) Ability to multi-task across different tools and platforms Willingness to work with multiple teams in an international and multilingual remote/hybrid environment Benefits 10 percent bonus annually Medical, dental, and vision insurance is 100% covered 401k plan with company matching! Unlimited PTO — take the time you need to come to work feeling great! Wellness, internet, and childcare reimbursements Generous parental leave policy Company Overview Aircall is a cloud-based call center software that integrates with CRM, productivity, and helpdesk tools. It was founded in 2014, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is https//aircall.io/. Apply To This Job