[Remote] Call Center Customer Service Specialist

Note The job is a remote job and is open to candidates in USA. AdNet/AccountNet, Inc. is a management consulting firm that specializes in staffing and executive search services. They are seeking a Virtual Customer Support Specialist to assist victims of fraud, requiring strong communication and critical thinking skills in a fast-paced environment. Responsibilities Supporting a live call queue during scheduled project hours Using company-provided equipment to access multiple systems and tools Handling back-to-back inbound calls involving complex fraud-related situations Following documented procedures to ensure accurate and consistent call handling Multi-tasking while on calls to collaborate with multiple levels of support to resolve callers’ concerns (Tier 2, Tier 3) Managing emotionally challenging interactions while maintaining professionalism Communicating effectively in a fast-paced virtual environment Completing additional tasks and duties as assigned Skills Minimum of 1 year relevant customer support experience, handling complex situations, preferably involving various types of fraud Strong technical ability to navigate computer systems and efficiently access customer information Ability to work Monday-Friday 1000 AM -600 PM EST (no weekends currently required) Ability to provide accurate, unbiased information to callers Strong critical thinking skills while following documented processes and procedures Resilience in handling common customer support challenges, including frustration, emotional interactions, and uncertain situations High school diploma or equivalent (college degree or some college coursework preferred) Ability to successfully pass a background check Strong communication skills for interacting with customers, team members, and leadership Professionalism, empathy, patience, respect, and a strong team-oriented mindset College degree or some college coursework preferred Benefits Using company-provided equipment to access multiple systems and tools Company Overview AdNet/AccountNet, Inc. It was founded in 1990, and is headquartered in Baltimore, Maryland, USA, with a workforce of 51-200 employees. Its website is https//adnetp3.com/. Apply To This Job