[Remote] Billing Care Coordinator - Remote

Note The job is a remote job and is open to candidates in USA. Tia is building a new model for women’s healthcare, integrating various medical services to improve patient outcomes. They are seeking a Billing Care Coordinator to assist members with billing inquiries, ensuring clear communication and effective resolution of payment issues. Responsibilities Handle inbound billing calls, escalations, and urgent member requests with professionalism, empathy, and accuracy Research and resolve billing concerns related to insurance denials, payment discrepancies, patient balances, and other complex billing questions Partner with Revenue Cycle Management SMEs, Billing Success Coordinators, and billing support teams to resolve nuanced cases and ensure smooth handoffs Accurately document calls, cases, actions, and follow-up steps in accordance with HIPAA and internal compliance standards Follow escalation protocols and ensure cases are fully resolved, clearly communicated, or routed to the appropriate team Provide clear, compassionate communication that helps members understand their options and feel supported throughout the billing resolution process Identify recurring billing issues, workflow gaps, or member pain points and share insights that help improve the billing experience Skills 1+ year of experience in billing support, revenue cycle, patient/member services, customer support, or another high-touch service role Comfort handling live phone interactions, escalations, and sensitive conversations with empathy and professionalism Strong attention to detail, documentation habits, and follow-through Ability to research issues, follow defined workflows, and manage cases through resolution Clear written and verbal communication skills Comfort using billing systems, ticketing tools, phone systems, Google Workspace, or similar technology Ability to work full-time weekday hours Healthcare billing, insurance, claims, revenue cycle, or patient financial services experience Experience resolving insurance denials, payment discrepancies, or patient billing disputes Familiarity with HIPAA, payer workflows, patient billing, or healthcare compliance standards Experience working with shared queues, escalated support workflows, or distributed support teams Benefits You are also eligible for benefits in accordance with Tia’s benefit plans and eligibility requirements. Company Overview Tia is a health care provider that specializes in mental health, wellness, general care, and gynecology. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http//www.asktia.com. Apply To This Job