Project Manager

May 14, 2026 Auto Import

Role and Responsibilities What does success look like in this role? As the Project Manager – Logistics Customer Service, you lead operational projects that improve customer communication, shipment coordination, service performance, and internal workflow efficiency. You act as the connection point between customer service representatives, warehouse operations, transportation providers, and account management teams to ensure projects move forward smoothly and customer expectations are consistently met. You oversee timelines, monitor service metrics, coordinate issue resolution, and support continuous improvement initiatives across logistics operations. Your ability to balance customer priorities with operational realities helps the organization maintain strong service standards while scaling efficiently. Key responsibilities include: <ul> <li>Managing logistics and customer service improvement projects from planning through execution</li> <li>Coordinating with transportation carriers, warehouse teams, and customer support departments</li> <li>Tracking KPIs including delivery timelines, customer response rates, and service-level performance</li> <li>Leading project meetings, status updates, and operational reviews with internal stakeholders</li> <li>Identifying process bottlenecks and recommending workflow improvements</li> <li>Supporting escalation management and ensuring timely customer communication during service disruptions</li> <li>Maintaining project documentation, reporting dashboards, and implementation timelines</li> </ul> This role requires someone who can stay organized in a fast-moving environment while maintaining a calm, solutions-oriented approach when priorities shift.

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