Principal Cash Management & Escrow

April 27, 2026 Auto Import

Overview The Principal, Servicing Cash Management and Escrow, is a senior individual contributor role embedded within the product organization. This is not a line operations or people management role. Instead, this position is designed for a deeply experienced servicing subject matter expert who understands, in detail, how cash management and escrow functions operate and why they operate that way, and can translate that expertise into scalable product capabilities. Reporting to the Director of Servicing Product, this role partners closely with Product and Engineering to ensure that platform functionality accurately reflects real-world servicing operations, regulatory requirements, and investor expectations. Within the broader servicing product organization, this role serves as the primary domain subject matter expert and is responsible for translating cash management and escrow expertise into clear requirements, workflows, controls, and testing input for Product and Engineering. The Principal plays a critical role in validating that business rules, functional requirements, workflows, and edge cases are intentionally designed and not implicitly assumed. Responsibilities <h2>Product and Operational Alignment</h2><ul><li style="margin-bottom: 3.0pt;">Ensure product design reflects real servicing operations, including regulatory (e.g., RESPA/Reg X) and investor requirements (e.g., Fannie Mae, Freddie Mac, GNMA as applicable).</li><li style="margin-bottom: 3.0pt;">Translate operational processes into clear product requirements, business rules, controls, and system logic.</li><li style="margin-bottom: 3.0pt;">Ensure borrower funds and escrow activities are handled accurately across all standard and exception scenarios, with appropriate controls, traceability, and auditability.</li></ul><h2>End-to-End Workflow Definition and Validation</h2><ul><li style="margin-bottom: 3.0pt;">Define and validate end-to-end (E2E) workflows across cash management and escrow domains.</li><li style="margin-bottom: 3.0pt;">Document workflows across happy paths and edge cases, ensuring intentional handling of exceptions.</li><li style="margin-bottom: 3.0pt;">Validate completeness and consistency of rules, logic, and dependencies across upstream and downstream systems.</li></ul> <h2>Product Translation & Requirements Definition</h2><ul><li style="margin-bottom: 3.0pt;">Translate domain expertise into product requirements, business rules, and system logic, and advise Product and Engineering on the operational implications of design and prioritization decisions.</li><li style="margin-bottom: 3.0pt;">Evaluate trade-offs across compliance, scalability, operational complexity, and speed to market.</li><li style="margin-bottom: 3.0pt;">Surface risks early, particularly related to financial controls, regulatory compliance, and investor reporting.</li></ul><h2>Engineering Partnership and Delivery Support</h2><ul><li style="margin-bottom: 3.0pt;">Partner closely with engineering teams to refine requirements, clarify logic, and support implementation.</li><li style="margin-bottom: 3.0pt;">Partner with Product and Engineering during backlog refinement and implementation planning to clarify requirements, validate business rules, and support functional decision-making.</li></ul><h2>Testing, Validation, & Automation Contribution</h2><ul><li style="margin-bottom: 3.0pt;">Contributes to the development of known-answer and scenario-based test cases for cash and escrow workflows. </li><li style="margin-bottom: 3.0pt;">Validate system behavior and outputs against expected financial, operational, and regulatory outcomes. </li><li style="margin-bottom: 3.0pt;">Support UAT execution, defect triage, regression testing, and release readiness validation. </li><li style="margin-bottom: 3.0pt;">Partner with QA and engineering to design and implement an automated test suite informed by cash and escrow domain logic. </li></ul><h2>Functional Ownership: Cash and Escrow Requirements</h2><ul><li style="margin-bottom: 0in;">Define requirements for receipt and posting of all borrower payment types (lockbox/ACH/wire/manual), including effective-date vs. posting-date treatment, batching, cutoff timing, and transaction traceability.</li><li style="margin-bottom: 3.0pt;">Specify payment application rules for standard and exception scenarios (partial payments, suspense thresholds, aged-suspense resolution, misapplied payment remediation), including borrower-facing impacts and audit trail expectations.</li><li style="margin-bottom: 3.0pt;">Establish control frameworks for cash and escrow operations, including reconciliation, approvals, segregation of duties, and audit evidence standards. </li><li style="margin-bottom: 3.0pt;">Define reversal/NSF/stop-pay workflows and approval requirements, including re-posting logic, borrower/investor impact remediation, and required evidentiary controls.</li><li style="margin-bottom: 3.0pt;">Govern late charge assessment logic (grace periods, state/investor constraints, fee caps where applicable), waiver/override authorization, reversals, and downstream handoffs to customer care/collections.</li><li style="margin-bottom: 3.0pt;">Establish requirements for custodial fund segregation (PandI vs. TandI), segregation of duties, dual controls, approval matrices, and evidence standards for adjustments and funds movement.</li><li style="margin-bottom: 3.0pt;">Define daily reconciliation requirements for custodial/clearing accounts, including break detection, root-cause categorization, escalation paths, KPI/SLA expectations, and operational reporting.</li><li style="margin-bottom: 3.0pt;">Define escrow setup requirements at boarding/transfer intake (in coordination with Boarding/Transfers), including initial escrow configuration, baseline balances, tax/insurance lines, and schedules.</li><li style="margin-bottom: 3.0pt;">Own escrow administration requirements (disbursements, analysis methodology, statement generation, shortage/surplus handling, refunds, and exceptions) aligned to RESPA/Reg X expectations.</li><li style="margin-bottom: 3.0pt;">Specify payoff quote and payoff execution rules (per diem interest, fee treatment, wire instructions/quotes, payoff posting impacts, and lien release handoffs), including delinquency/exception scenarios.</li><li style="margin-bottom: 3.0pt;">Define cash/escrow control evidence requirements supporting month-end/quarter-end close, custodial certifications, and internal/external audit testing.</li><li style="margin-bottom: 3.0pt;">Build and sign off on known-answer test scenarios for core cash and escrow calculations, support defect triage, regression testing, and release readiness decisions.</li></ul><h2>Flexible Domain Contribution</h2><ul><li style="margin-bottom: 3.0pt;">Support adjacent servicing domains as needed based on program priorities and evolving platform needs. </li><li style="margin-bottom: 3.0pt;">Partner across domains to ensure alignment of workflows, data, and operational dependencies throughout the servicing lifecycle. </li><li style="margin-bottom: 3.0pt;">Contribute to resolution of cross-domain issues, gaps, and edge cases to ensure cohesive end-to-end platform behavior. </li><li style="margin-bottom: 3.0pt;">Apply servicing expertise to broader platform design decisions beyond primary area of ownership. </li></ul> Qualifications <ul><li>8+ years in mortgage servicing cash operations and escrow administration (AVP preferred; VP considered).</li><li>Deep expertise in cash controls, bank reconciliation, payment processing and exception handling, and escrow analysis/ disbursement. </li><li>Strong working knowledge of regulatory and investor requirements (ie: RESPA/Reg X escrow requirements), as well as servicing operational best practices.</li><li>Proven functional leadership across cross-functional teams, including Technology, Operations, and external partners. </li><li>Demonstrated ability to translate complex cash management and escrow processes into clear business requirements, controls, workflows, and test scenarios for Product, Engineering, and QA teams.</li></ul> MSR Portfolio Services is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law. #LI-Remote

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