IT Support Specialist IV

May 14, 2026 Auto Import

What this Job Entails: The IT Support Analysts will help in resolving a variety of technical problems. Scope: <ul><li>Works on complex assignments requiring a high degree of initiative</li><li>Requires minimal oversight and is proactive. May act as a team leader.</li></ul>Your Roles and Responsibilities:<ul><li>Lead incoming help requests from end users in a courteous manner.</li><li>Document all pertinent end user identification information, including name, department, contact information, and nature of problem.</li><li>Build rapport and elicit problem details from help desk customers.</li><li>Prioritize and schedule problems. Escalate problems, when required, to the appropriate experienced technician.</li><li>Apply diagnostic utilities to aid in troubleshooting.</li><li>Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.</li><li>Identify and learn appropriate software and hardware used and supported by the organization.</li><li>Install new PCs, both desktop and notebooks, for new and existing users, including hardware setup, software installs, wiring, and training.</li><li>Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position</li></ul>Required Qualifications/Skills:<ul><li>Associate's degree (A.A) or equivalent from two-year college or technical school and 8+ years’ related experience and/or training; or equivalent combination of education and experience </li><li>Networks with key contacts outside own area of expertise</li><li>Determines methods and procedures on new assignments and may coordinate activities of other personnel</li><li>Knowledge of basic computer hardware and software</li><li>Familiarity with desktop and server operating systems</li><li>Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills</li><li>Ability to conduct research into a wide range of computing issues as required</li><li>Ability to present ideas in a user-friendly manner</li><li>Analytical and problem solving abilities</li><li>Exceptional customer service orientation</li></ul>Preferred Qualifications: <ul><li>Knowledge of various operating systems and databases </li><li>Knowledge of various programming languages</li></ul>Physical Demand & Work Environment:<ul><li>Must have the ability to perform office-related tasks which may include prolonged sitting or standing</li><li>Must have the ability to move from place to place within an office environment</li><li>Must be able to use a computer</li><li>Must have the ability to communicate effectively </li><li>Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers</li></ul>

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