[Hiring] Authorizations Lead @Modivcare

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Role Description

This role is responsible for obtaining and processing authorizations from third-party and government payers while serving as a primary liaison to ensure a positive client service experience. It ensures the integrity and accuracy of authorization documentation and coordinates resolution efforts across various teams.

  • Engages with clients to secure timely authorizations.
  • Oversees the entry and validation of all authorization forms, ensuring high-quality data integrity.
  • Coordinates resolution of service issues by communicating across teams and leadership levels.
  • Designs, generates, and distributes standard reports on authorization status and financial implications for relevant leadership groups.
  • Leads resolution of logistical or clerical issues related to patient records, authorizations, or billing.
  • Maintains confidentiality of all client information.
  • Demonstrates professionalism in all interactions and communications.
  • Reads and comprehends posted notices, communications, and policies.
  • May lead projects and perform other duties as assigned.

Qualifications

  • High School Diploma required.
  • Four (4) plus years of customer service experience, or equivalent combination of education and/or experience.
  • Exceptional written and verbal communication skills.
  • Strong leadership capabilities with attention to detail and accuracy.
  • Knowledge of insurance payer reimbursement practices in New York.
  • Ability to prioritize and manage time effectively to maintain productivity.
  • Ability to perform effectively under pressure.
  • Proven success working with individuals from diverse backgrounds and contributing to an inclusive workplace culture.

Requirements

Salary: $21.64 - $27.00/hr

Benefits

  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post-Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
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