General L1 support

<p> </p><p>NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.</p> <p>We are currently seeking a General L1 support to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).</p><p></p> <div id="tor__fintJobDescFooter_div"><span id="sr-only-notify-tor__fintJobDescFooter"></span></div> <div id="tor__fintJobDescFooter_readOnlyDiv"> <div id="tor__fintJobDescFooter_content"> <p>NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.</p> <p>We are currently seeking a General L1 support to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).</p> </div> </div><div id="tor__flistingLayout_readOnlyDiv"> <div id="tor__flistingLayout_content"> <p><strong>NTT DATA Services is currently looking for a Helpdesk Associate – Bilingual (English-Spanish) to join our team in Mexico (100% Remote).</strong></p> <p> </p> <p><strong>Activities:</strong></p> <ul style="list-style-type:disc"> <li>General L1 support for hardware and MS Office packages</li> <li>Advance technical support for in-house applications and developments</li> <li>Answer technical support calls providing and escalating to other support groups</li> <li>Provide support based on email generated requests or reports</li> <li>Document troubleshooting steps and detailed description of the customer incidents and requests</li> <li>Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.</li> </ul> <p> </p> <p><strong>Basic Qualifications:</strong></p> <ul style="list-style-type:disc"> <li>To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)</li> <li>Finished high school (a copy of your official certificate of completion will be requested)</li> <li>Availability to work 45 hours per week</li> <li>Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)</li> <li><strong>Advanced English (excellent pronunciation and fluency)</strong></li> <li>Looking to work in IT Environment</li> <li>6 months of experience in Customer Service and/or Tech Support</li> <li>Have basic troubleshooting skills</li> </ul> <p> </p> <p><strong>Benefits and Perks:</strong></p> <ul style="list-style-type:disc"> <li>Competitive salary </li> <li>Savings Fund- 13% of base salary (Capped by law)</li> <li>30 days of Christmas bonus</li> <li>12 days of vacations</li> <li>50% Vacation bonus</li> <li>5 personal days per year</li> <li>Medical insurance (with full coverage such as wife/husband and soons)</li> <li>Life insurance</li> <li>Dental Insurance (with full coverage such as wife/husband and soons)</li> <li>Discounts with selected Optics</li> <li>Opportunity to grow in the company</li> </ul> <p> </p> <p>#LI-LATAM</p> </div> </div> <table width="100%"> <tbody> <tr> <td style="height:36.0px"> </td> </tr> </tbody> </table> <p> </p><div id="tor__fextJobDescHeader_readOnlyDiv"> <div id="tor__fextJobDescHeader_content"> <p><strong>NTT DATA Services is currently looking for a Helpdesk Associate – Bilingual (English-Spanish) to join our team in Mexico (100% Remote).</strong></p> <p> </p> <p><strong>Activities:</strong></p> <ul style="list-style-type:disc"> <li>General L1 support for hardware and MS Office packages</li> <li>Advance technical support for in-house applications and developments</li> <li>Answer technical support calls providing and escalating to other support groups</li> <li>Provide support based on email generated requests or reports</li> <li>Document troubleshooting steps and detailed description of the customer incidents and requests</li> <li>Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.</li> </ul> <p> </p> <p><strong>Basic Qualifications:</strong></p> <ul style="list-style-type:disc"> <li>To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)</li> <li>Finished high school (a copy of your official certificate of completion will be requested)</li> <li>Availability to work 45 hours per week</li> <li>Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)</li> <li><strong>Advanced English (excellent pronunciation and fluency)</strong></li> <li>Looking to work in IT Environment</li> <li>6 months of experience in Customer Service and/or Tech Support</li> <li>Have basic troubleshooting skills</li> </ul> <p> </p> <p><strong>Benefits and Perks:</strong></p> <ul style="list-style-type:disc"> <li>Competitive salary </li> <li>Savings Fund- 13% of base salary (Capped by law)</li> <li>30 days of Christmas bonus</li> <li>12 days of vacations</li> <li>50% Vacation bonus</li> <li>5 personal days per year</li> <li>Medical insurance (with full coverage such as wife/husband and soons)</li> <li>Life insurance</li> <li>Dental Insurance (with full coverage such as wife/husband and soons)</li> <li>Discounts with selected Optics</li> <li>Opportunity to grow in the company</li> </ul> <p><br> </p> </div> </div> <table width="100%"> <tbody> <tr> <td style="height:36.0px"> </td> </tr> </tbody> </table> <p> </p>