EOS Technical Expert – SAP

<p><strong>Location: </strong>India Remote<br><strong>Work Model:</strong>2 4/7 Shift-Based (APJ & EMEA Coverage)<br><strong>Positions Open: </strong>7<br><strong>Experience Required: </strong>5+ Years</p><p><br><strong>About the Role</strong></p><p>We are building a dedicated India-based support team to provide round-the-clock SAP managed services coverage across APJ and EMEA time zones. This is a hands-on technical role suited for experienced SAP Basis professionals who thrive in a fast-paced, customer-facing support environment.</p><hr><p><strong>Key Responsibilities</strong></p><ul><li><p>Provide 24/7 SAP technical support across Basis, System Performance Management, and Lifecycle Events (Upgrades/Updates)</p></li><li><p>Manage and support SAP environments including SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase ASE</p></li><li><p>Handle Application Security, Backup & Recovery, Performance Tuning, System Copies, High Availability, and Disaster Recovery</p></li><li><p>Support SAP Private Cloud and Public Cloud (SAP Cloud-Connector, S/4HANA) operations</p></li><li><p>Manage escalations, root cause analysis, and problem resolution using ITIL best practices</p></li><li><p>Work within Managed/Hosting Services or SAP Private/Public Cloud operations models</p></li><li><p>Safeguard client relationships through strong customer service and proactive communication</p></li></ul><hr><p><strong>Required Skills & Experience</strong></p><ul><li><p>5+ years of hands-on SAP experience in one or more areas: Basis, System Performance, Lifecycle Management, Support, or Escalation Management</p></li><li><p>Practical expertise in SAP NetWeaver, Business Objects, SAP HANA, and/or SAP Sybase ASE</p></li><li><p>Experience in export-import, system copies, HA/DR strategies, and performance tuning</p></li><li><p>Solid understanding of Problem Management and Root Cause Analysis methodologies</p></li><li><p>Experience in Managed/Hosting Services or SAP Cloud Operations (Private or Public)</p></li><li><p>Cloud exposure: Microsoft Azure, AWS, or GCP</p></li><li><p>Excellent written and spoken English communication skills</p></li></ul><hr><p><strong>Good to Have</strong></p><ul><li><p>Knowledge of SAP Cloud Connector and S/4HANA</p></li><li><p>Project Management exposure</p></li></ul><hr><p><strong>Education & Certifications</strong></p><ul><li><p>Bachelor's degree or higher in Computer Science, Engineering, or Information Technology</p></li><li><p>SAP BASIS or Business Objects professional certification preferred</p></li><li><p>ITIL certification is an advantage</p></li><li><p>Cloud certifications (Azure, AWS, GCP) are a plus</p></li></ul>