Data Program Specialist

<h1>Data Program Specialist</h1> <h2>Position Purpose</h2> <p>The Data Program Specialist (DPS) functions as part of a data research center that provides assistance to users on requesting, accessing, and understanding Centers for Medicare and Medicaid data. DPSs serve as the primary, consistent point of contact for participants, guiding them through the data access and use life cycle and providing tailored technical assistance to reduce participant burden and improve outcomes.</p> <h2>Primary Duties & Responsibilities</h2> <p>Data Program Specialists (DPS) will work directly with participants and will be assigned as the participant's primary point of contact. Typical responsibilities include:</p> <ul><li>Serve as the dedicated one-on-one point of contact for assigned program participants; 'own' the participant relationship across the life of the engagement to ensure continuity and reduce the need for participants to re-orient with new staff.</li><li>Guide participants through onboarding, data request submission, approvals, renewals, and other processes, providing tailored, end-to-end technical assistance.</li><li>Coordinate participant access to webinars, trainings, and other educational offerings.</li><li>Conduct outreach and regular check-ins with participants to assess needs, resolve questions or blockers, and identify opportunities for additional support or training.</li><li>Coordinate with subject matter experts, program managers, communications staff and technical teams to ensure consistent, accurate, and compliant guidance.</li><li>Track participant cases, document interactions, maintain accurate records of participant status and requests, and ensure timely follow-up and escalation when necessary.</li><li>Capture participant feedback, recurring issues, and lessons learned to inform improvements to program processes, communications, and training materials.</li></ul> <h2>Minimum Qualifications</h2> <ul><li>Bachelor's degree in a related field and 4 years of experience</li></ul> <h2>Preferred Qualifications</h2> <ul><li>Prior experience supporting CMS, HHS, or other federal/state health programs</li><li>Familiarity with equivalent federal data request programs and processes</li><li>Experience providing technical assistance or case management to researchers, data requestors, or program participants</li></ul>