Customer Service Representative (Romanian)
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<p>David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Romanian speaking Customer Service Representative to join their team from anywhere in Greece. </p><p> </p><p>Position: Customer Service Representative</p><p>Location: remote from anywhere in Greece</p><p>Employment type: fixed term (3 month contract)</p><p>Remuneration: Base salary. </p><p> </p><p><strong>DUTIES AND RESPONSIBILITIES:</strong></p><ul><li><p>Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication</p></li><li><p>Research and identify effective solutions to resolve customer issues or concerns</p></li><li><p>Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management</p></li><li><p>Provide accurate and complete information using appropriate tools, systems, and procedures</p></li><li><p>Maintain a high standard of customer service and contribute to a positive customer or partner experience</p></li><li><p>Collaborate with internal teams to ensure seamless communication and issue resolution.</p></li></ul><p></p><p><strong>REQUIREMENTS:</strong></p><ul><li><p>Fluent/naative in Romanian with strong proficiency in both written and spoken communication. As well as good proficiency in English</p></li><li><p>High school diploma or equivalent qualification</p></li><li><p>Minimum of 6 months experience in customer service, hospitality, retail, or a related field</p></li><li><p>Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively</p></li><li><p>Proficiency with computers and customer service tools</p></li><li><p>Reliable high-speed internet connection and a quiet workspace (for remote work)</p></li><li><p>Eligibility to work in Greece. </p></li></ul><p><strong><br>BENEFITS:</strong></p><ul><li><p>Competitive compensation package, including a base salary</p></li><li><p>Comprehensive benefits package based on role</p></li><li><p>Supportive and accessible leadership committed to employee development</p></li><li><p>Inclusive and community-focused work environment that values giving back</p></li><li><p>Opportunities for career advancement and continuous learning</p></li><li><p>And many others!</p></li></ul>