Customer Service Representative

Keurig Dr Pepper Inc. is a leading beverage company with a diverse portfolio of brands. They are seeking a Customer Sales and Service Representative who will provide professional sales service to an assigned customer base, leveraging CRM insights and building customer relationships to enhance sales solutions. Responsibilities Plan and execute scheduled outbound telephone sales calls according to KDP processes and standards for an assigned Customer base Monitor and evaluate assigned Customer call frequencies versus order rates and suggest adjustments to Supervisor when appropriate Receive inbound telephone calls, email, ecommerce, and fax sales orders. Provide Customers with post order confirmation and follow up Use historical sales data to create quality re-orders. Upsell, present, and sell new items as part of each outbound or inbound Customer sales interaction Create and maintain rapport and relationships with assigned Customers Collect and record Customer Relationship Management (CRM) data. Leverage CRM insights and sales history to enhance Customer rapport and to provide account specific sales solutions Execute sales programs and initiatives, and achieve assigned sales goals Stay informed on KDP product facts and features. Be able to effectively translate product features into benefits and sales solutions for assigned Customers Monitor and report lack of sales activity or other unusual Customer sales trends Evaluate Customers’ Cold Drink Equipment (CDE) compliance and work with Customer on resolution when issues exist. Report issues to Supervisor Perform efficient and accurate sales order entry Ensure the accuracy of pricing and Customer Master Data Provide other, non-selling Customer Service support including responding to CDE service issues when raised during the sales call, receiving and transferring external Customer Service calls, and providing order delivery feedback when requested Coordinate sales service with field based Business Development Representatives Bilingual in Spanish could be beneficial Skills 1 year Customer Service, Sales, or Call Center experience in an office environment required Microsoft Office experience with advanced functions of Outlook and Excel required Prior experience with Margin Minder, SAP, or similar data collection/tracking systems preferred Bilingual in Spanish could be beneficial Benefits Benefits, subject to eligibility, and collective bargaining agreements (where applicable) Medical, Dental, Vision, Disability, Paid Time Off (including vacation and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement Company Overview Keurig Dr Pepper (KDP) is a leading beverage company in North America, with annual revenue in excess of $14.1 billion and nearly 28,000 employees. It was founded in 1981, and is headquartered in Burlington, Massachusetts, USA, with a workforce of 10001+ employees. Its website is https//www.keurigdrpepper.com. Apply To This Job