Customer Service Representative

Four Seasons Heating, Air Conditioning, Plumbing, and Electric is a well-established company serving the Chicagoland area since 1971. They are seeking dedicated Customer Service Representatives who are passionate about customer advocacy and problem resolution, ensuring a positive experience for customers while managing multiple priorities efficiently. Responsibilities Support Customers Assist customers with questions, concerns, and service-related needs while ensuring a positive experience Provide Solutions Help identify customer needs and coordinate appropriate follow-up or resolution Maintain Excellence Uphold Four Seasons’ service standards while managing multiple priorities efficiently Skills Prior customer service experience with a demonstrated record of reliability and professionalism A strong commitment to teamwork and customer satisfaction Reputation management experience Knowledge on Social Media Platforms Ability to multitask, think critically, and adapt in a fast-paced environment Excellent written and verbal communication skills Typing proficiency of at least 30 WPM Availability to work overtime, weekends, and holidays as needed to support business and customer needs Benefits Paid training and paid time off to support work-life balance. Medical Insurance (employer subsidized) Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Dental Insurance (free to employees) Vision Insurance (free to employees) Short-Term Disability (free to employees) Long-Term Disability Basic Life Insurance (free to employees) Holiday Pay Paid Time Off 401(k) with matching Credit Union Cellular Discounts Hybrid or remote work opportunities may be available based on performance and adherence to company standards. Company Overview Four Seasons Heating and Air Conditioning is the Midwest's #1 HVAC, plumbing, and electrical contractor with a service area that includes all of Chicagoland and Northwest Indiana. It was founded in 1971, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http//fourseasonsheatingcooling.com. Apply To This Job