Client Success Associate

Reachdesk is the first truly end-to-end global gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees. They are seeking a Client Success Associate to support onboarding and manage a portfolio of new clients while learning to sell gifting solutions and drive client success. Responsibilities Consistently meet or exceed quarterly spending and usage targets across your portfolio Build relationships across key Sales and Marketing stakeholders to understand priorities, uncover opportunities, quantify budgets, and develop gifting strategies that support key client goals Develop strategic roadmaps for your clients that justify long term financial investment in your initiatives Lead strategic conversations on gifting best practices, providing clear recommendations that increase gift redemption, drive increased spend, and impact client outcomes and ROI Advise platform admins and day-to-day senders on how to better leverage Reachdesk for key initiatives and gifting campaigns, including campaign automation, fund management, and broader platform adoption Proactively identify new use cases, company roles, and international markets to expand growth within existing accounts Introduce new products, features, and capabilities that unlock additional value for clients Identify opportunities for clients to leverage other Reachdesk capabilities and collaborate with our Account Managers to win that additional business Serve as the voice of the customer internally, partnering cross-functionally to improve the client experience Skills Recent college graduate or early in your career, with a strong interest in SaaS, Client Success, Account Management, or Sales Strong communicator who is comfortable building relationships, asking thoughtful questions, and learning how to influence clients Highly proactive, organized, and eager to take ownership in a fast-paced scale-up environment Commercially curious, with an interest in how companies drive usage, engagement, retention, and account growth Comfortable learning new technology and explaining concepts clearly to different types of users Strong problem-solver with sound judgment, attention to detail, and a client-first mindset Energized by a role with a clear growth path and the opportunity to earn promotion into a full Client Success Manager position Prior internship or work experience in a client-facing, sales, marketing, or technology environment is preferred Located in the New York Metro area and able to come into our Manhattan office as needed for training, collaboration, and team meetings Benefits Competitive salary, stock options, and 401(k) matching program Dental, hearing, vision, and life insurance Flexible PTO A super collaborative culture with innovative, fun, and dedicated people Company Overview Enabling B2B companies to deliver the moments that matter at scale through data-driven direct mail and gifting. It was founded in 2018, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https//reachdesk.com/. Apply To This Job