Client Service Coordinator

Guidepoint is a leading research enablement platform designed to advance understanding and empower clients’ decision-making processes. As a Client Service Coordinator, you will oversee administration within the client service team, manage scheduling of consultations, and coordinate with clients and advisors to ensure timely project execution. Responsibilities Responsible for scheduling bulk telephone consultations for client service teams Manage multiple client organization requests and respond within a timely manner Coordinate with advisors and clients to confirm telephone consultations Leave messages and follow up with Advisors to expedite scheduling projects Maintain an updated status of client telephone consultations Qualify Advisors via questionnaire to confirm if they are appropriate for consultations Follow multiple work streams to help Project Managers organize client requests and track progress on projects Assist with ad-hoc requests Skills 1-3 years of previous work experience dealing in a high call volume environment Work authorization required Attention to detail and excellent follow-up skills required Strong aptitude for developing systems of organization Excellent time management skills and able to multi-task Ability to work as part of a team and independently Excellent sense of urgency and responsiveness Benefits 15 PTO Days, 10 legal holidays, and 5 sick days Comprehensive Medical, dental, and vision plans 10% 401(k) match, life insurance, paid time-off and parental leave plans Commuter benefits and a corporate gym rate Development opportunities through the LinkedIn Learning platform Friday happy hour, “Summer Fridays”, and free snacks Casual work environment, team building, and other social events Option to be full-time remote Company Overview Guidepoint is a leading expert network which connects business decision-makers and researchers with independent subject matter experts It was founded in 2003, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http//www.guidepoint.com. Company H1B Sponsorship Guidepoint has a track record of offering H1B sponsorships, with 5 in 2026, 4 in 2025, 2 in 2024, 7 in 2023, 8 in 2022, 1 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job