Bilingual Client Services Representative

TransConnect is a company specializing in fuel card services, seeking a Bilingual Client Services Representative. In this role, you will interact with clients, providing information, troubleshooting issues, and resolving concerns while maintaining high customer satisfaction. Responsibilities Answer inbound calls and emails, resolve client issues, answer questions, and relay product functionality in a timely and professional manner Identify and escalate priority issues. Route calls to appropriate resource, if needed Set up new accounts in our internal system. Assist customers in our client-facing portal Skills Fluency in both English and Spanish Ability to speak and write in both English and Spanish High School Diploma Telephone Etiquette Experience in at least one of the following customer service role, role in the transportation or financial industry Call center experience Microsoft Office Some college or equivalent experience Benefits TCS also provides shift premiums for weekend and evening shifts. Competitive compensation plans augmented by generous profit sharing and regular salary reviews. Choice of high quality medical, dental, vision, life, short and long-term disability coverage with a short waiting period. Medical, dental, vision, life, short term disability and long-term disability coverage. In addition to 9 paid holidays, generous PTO allotment that increases with tenure. Combined mental health support and work-life services partner to create a robust Employee Assistance Program (EAP) is included at no cost to you and your family members ages 6+ 401(k) plan with TCS matched contributions. Tuition reimbursement for college, plus plenty of TCS managed training classes. Leadership training and a culture that empowers individuality. Gym reimbursement program. Rewards driven wellness program with an individualized holistic approach. Connected, friendly work environment with monthly luncheons. We celebrate our accomplishments (and birthdays). Paid maternity and other company paid leave benefits giving the time and flexibility needed to care for yourself and/or family. In addition to base salary, all employees enjoy quarterly profit sharing as a thank you for their contributions. Company Overview Transconnect is a transportation company that specializes in logistics and warehousing services. It was founded in 2006, and is headquartered in Netphen, Nordrhein-Westfalen, DEU, with a workforce of 51-200 employees. Its website is https//www.trans-connect.de. Apply To This Job